Refund & Returns Policy
MeraGanv — Har Gaon Ki Digital Pehchaan
Last Updated: 10 October 2026
1. Introduction
Welcome to MeraGanv. This Refund & Returns Policy explains the conditions under which refunds, cancellations, and returns may be considered for services or products purchased through our platform.
By purchasing or using any paid service offered by MeraGanv, you agree to the terms outlined in this policy.
2. Nature of Our Services
MeraGanv is a digital village platform designed to support village information, local businesses, community services, and digital connectivity.
Depending on the services made available, purchases may include digital promotions, business listings, advertising packages, subscriptions, or other digital services.
The applicable refund conditions may vary depending on the specific product or service purchased.
3. Digital Services and Non-Refundable Payments
Unless a different refund commitment is clearly stated at the time of purchase, payments for the following may be non-refundable once the service has been delivered, activated, or started:
Digital advertising or promotional campaigns that have already started.
Business listings or premium listings that have been activated.
Digital subscriptions for a period already commenced.
Custom website, design, development, or other personalized digital work after work has begun.
Other services that have already been fully delivered.
Any applicable legal rights will remain unaffected by this policy.
4. Refund Eligibility
A refund may be considered in circumstances such as:
Duplicate payment: The same order or service was paid for more than once.
Failed transaction: Payment was deducted, but the order or service was not successfully created or activated.
Service not delivered: A paid service was not provided within the agreed terms and the issue could not be resolved.
Incorrect charge: An amount was charged incorrectly due to a verified billing error.
Cancellation: A cancellation request qualifies under the specific service terms communicated at the time of purchase.
Refund requests will be reviewed individually. Submitting a request does not automatically guarantee approval.
5. Cancellation Policy
Cancellation requests must be submitted through our official contact channels.
If work on a service has not started, cancellation may be considered according to the applicable service terms. If a campaign, listing, subscription, or custom project has already started, any refund will depend on the service agreement and the work or benefits already delivered.
6. Returns and Exchanges
MeraGanv primarily provides digital services. Therefore, physical returns and exchanges generally do not apply to digital services.
If MeraGanv offers a physical product in the future, its applicable return or exchange conditions will be displayed on the relevant product page or communicated before purchase.
7. How to Request a Refund
To request a refund, contact us with the following details:
Customer name
Registered mobile number or email address
Order ID or payment reference number
Date and amount of payment
Reason for requesting the refund
Supporting payment proof, if applicable
Email: hr@meraganv.com
WhatsApp: +91-8949570651
Please do not share your UPI PIN, OTP, passwords, or other confidential payment credentials.
8. Review and Processing Time
We aim to review refund requests within 5–7 business days after receiving the required information. If a refund is approved, the time taken for the amount to appear in your account may depend on the payment provider or bank.
The review period is an intended service target and not a guarantee of approval or completion within that period.
9. Payment Gateway and Bank Charges
Where permitted by applicable law and the relevant payment-provider terms, any non-refundable third-party transaction charges may be considered while calculating an approved refund. Any deductions will be communicated where applicable.
10. Third-Party Services
MeraGanv may link to third-party services or payment providers. Refunds for purchases made directly from third parties will be governed by their applicable policies, unless MeraGanv is the seller or has expressly agreed otherwise.
11. Changes to This Policy
MeraGanv may update this policy when its services or business practices change. The revised version will be published on this page with an updated date.
12. Contact Us
For questions regarding refunds, cancellations, or returns, contact:
MeraGanv
Email: hr@meraganv.com
WhatsApp: +91-8949570651
Website: https://meraganv.com/
This policy is a general statement of our intended refund practices. It does not exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable Indian law.